Data Protection
GENERAL PROVISIONS
Fundamental Data Protection Principles
The operator (Swiss Fibre Net AG) of this website (www.swissfibrenet.ch) takes the protection of your personal data very seriously. All personal data shall be handled confidentially. The data, which is required for the processing of the respective business transaction, shall be stored and forwarded only to the affiliated companies solely for the purpose of processing the respective business transaction. Hereafter, we describe according to what principles we collect and process personal data (information which determines your identity or which makes it determinable for us; hereafter also “Data”) via this Website and other Websites operated by Swiss Fibre Net AG (hereafter "Websites") and for what purposes.
As a rule, the usage of our Website is possible without providing personal Data. Insofar as personal Data (e.g. name, physical address or e-mail addresses) is collected upon our Website, this is always done upon a voluntary basis. Without your express consent, this Data shall not be passed on to third parties. We shall collect and process your personal Data carefully, only for the purposes described in this Data Protection Declaration and only in the required scope and in accordance with the applicable legal directives. We shall retain your personal Data only insofar and as long as it is required in order to render our services or we are obliged to do so by law.
Usage of the Website and Cookies
You can visit the Website and obtain information regarding our offers without disclosing personal Data. We shall request personal Data there only when this is required in order to render our own services and in order to implement transactions which you undertake with Swiss Fibre Net AG.
When visiting our Website, our system automatically collects technical information from the computer accessing our Website. Information is collected regarding the browser model and the version as well as the operating system being used, the Internet provider and the user’s IP address, the date and time of day of access, the websites from which the user’s system reaches our Website as well as the websites which the user’s System visits via our Website.
Swiss Fibre Net AG uses so-called browser cookies in order to simplify the usage of the Website and to obtain indicators for the improvement of the information and services made available via the Website. This evaluation occurs anonymously, i.e., without referencing personal Data.
Retention of Customer Data
Swiss Fibre Net AG shall retain the personal Data from the customer, which has been collected in order to implement the business transaction, for 10 years after the last transaction process for accounting reasons. We shall retain other Data as long as this is required in order to fulfil the Agreement and in order to safeguard our rights. We reserve the right to assert longer retention obligations and reasons owing to the law and operational concerns.
Data Security
We shall protect your personal Data via suitable technical and organisational security measures. The Website is secured via the customary state-of-the-art measures against loss, deletion and manipulation as well as against access, modification or dissemination of such Data by unauthorised persons. Particularly sensitive Data (e.g. access Data for your profile account) is encrypted (SSL) during transmission via the Internet.
However, Swiss Fibre Net AG provides no guarantees for the security of your Data. It shall be your responsibility to always create an updated back-up copy of the transmitted Data and to store such Data independently of the Website. In addition, it shall be your responsibility to designate a secure password for your customer account, to securely store it and to change it frequently.
Customers’ Rights
You shall have the right to request information, the correction, deletion and portability of your Data. Moreover, you shall have the right to request the restriction of the processing. We also reserve the right to retain customer Data as well as assert additional statutorily-prescribed exceptional cases.
You shall also have the right to object to the processing of your personal Data. However, an objection shall be valid only for the future and shall not affect the previous processing. Insofar as Swiss Fibre Net AG can no longer render the services that have been contractually agreed with you owing to the objection, the objection shall be considered to be a contractual violation upon the customer’s part. Swiss Fibre Net AG shall have the right to terminate the Agreement with you without being required to provide notice. Any contractual payment obligations upon the customer’s part shall continue to be valid.
In order to assert these rights, you can contact Swiss Fibre Net AG via the address stated in the contact information.
Contact Form
If you send us inquiries via the Contact Form, we shall store your information from this Contact Form – including the contact Data you have provided there – for the purpose of processing the inquiry and in the event that we have follow-up questions. We shall not disseminate this Data without your consent.
Newsletter and Post Mailings
Upon your request, we shall update you regarding relevant developments and offers from Swiss Fibre Net AG. In order to subscribe to our e-newsletter, we use the so-called double opt-in procedure: if you subscribe to our newsletter on the Website , e.g. by clicking on a confirmation field, we will send you a notification e-mail. By activating a corresponding link, you can confirm the subscription. If subsequently you would like to stop receiving the newsletter from Swiss Fibre Net AG, you may unsubscribe from this newsletter at any time free-of-charge.
We shall process your Data in conjunction with the e-newsletter in order to send you news regarding and in conjunction with Swiss Fibre Net AG and our partners. Moreover, we shall also process and use the e-mail address that has been provided in order to send you personalised offers in conjunction with the e-newsletter.
If a link from the e-newsletter should lead you to our Websites, you shall also hereby be granting us the permission to process and use your IP address as well as the geo-Data, web beacons or similar technologies in order to check whether the offers provided during this communication correspond to your requirements.
For the sending of the e-newsletter, Swiss Fibre Net AG cooperates with external service providers. If you receive our e-newsletter, then your e-mail address shall be stored by our e-newsletter’s provider. The contact Data shall be made available to the e-newsletter’s provider only for the purpose of sending the e-newsletter.
Within the parameters of market research, Swiss Fibre Net AG may invite you to participate in surveys regarding improving our services and products.
Swiss Fibre Net AG shall also occasionally send items via the post. The recipients shall be customers or contacts from addresses purchased from address broker companies. If you no longer wish to receive such items via the post, you may simply send us an e-mail so that we delete you from the distribution list.
Usage of Google Analytics
This Website uses functions provided by the Web analytical service called Google Analytics. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses so-called “cookies”. These are text files which are stored on your computer and enable an analysis of your usage of the Website. As a rule, the information generated by the cookie regarding your usage of this Website is transmitted to a Google server in the USA and stored there.
Browser Plug-In
You can prevent the storage of cookies by adjusting the settings on your browser software accordingly; however, we wish to point out that, in this case, you may not be able to comprehensively use all the functions of this Website. Moreover, you can prevent the collection of the Data (including your IP address) that is generated by the cookie and refers to your usage of the Website from being sent to Google as well as the processing of this Data by Google by downloading and installing the browser plug-in that is available by clicking on the following link: https://tools.google.com/dlpage/gaoptout?hl=en
You can find more information regarding the handling of user Data by Google Analytics in Google’s Data Protection Declaration: https://support.google.com/analytics/answer/6004245?hl=en&sjid=7909370921003629194-EU
Contact
If you have any questions regarding this Data Protection Declaration or Data protection at Swiss Fibre Net AG, please use our Contact Form or contact:
Swiss Fibre Net AG
Speichergasse 17/19
Postfach
3001 Bern
Telephone +41 31 533 55 00
info@swissfibrenet.ch
Updates
Changes to this Data Protection Declaration may be made by Swiss Fibre Net AG intermittently. The latest version that is current at the time of usage shall be valid. Please regularly consult this Data Protection Declaration.
Last update: 01 September2023