Privacy policy

GENERAL PROVISIONS

Data Controller

The controller responsible for processing personal data in connection with this website is:

Swiss Fibre Net AG
Speichergasse 17/19
P.O. Box
3001 Bern
Switzerland

Telephone: +41 31 533 55 00
Email: info@swissfibrenet.ch

Principle

Swiss Fibre Net AG, hereinafter referred to as the “operator”, is responsible for processing personal data. The operator of this website, www.swissfibrenet.ch, takes the protection of your personal data seriously. We process personal data confidentially, carefully and in accordance with applicable Swiss data protection law. Data required for conducting our business activities is stored and, in the course of these activities, disclosed only to affiliated companies. Below, we explain the principles according to which we collect and process personal data through this website and other websites operated by Swiss Fibre Net AG, hereinafter also referred to as the “website”, as well as the purposes for which such data is processed. Personal data means information that identifies you or makes you identifiable to us, hereinafter also referred to as “data”.

As a general rule, you may use our website without providing personal data. Where personal data, such as your name, address or email address, is collected on our pages, it is always provided on a voluntary basis. Such data will not be disclosed to third parties without your express consent. We collect and process your personal data carefully, solely for the purposes described in this Privacy Policy, only to the extent necessary for those purposes and in accordance with applicable legal provisions. We retain your personal data only to the extent and for as long as necessary to provide our services or where we are legally required to do so.

Use of the Website and Cookies

You may visit the website and obtain information about our services without disclosing personal data. We request personal data only where it is required to provide our own services and to process transactions that you carry out with Swiss Fibre Net AG.

When you access our website, our system automatically collects technical information relating to the computer used to access it. The information collected includes the browser type and version used, the operating system, the Internet service provider and the user’s IP address, the date and time of access, the websites from which the user’s system accessed our website and the web pages accessed by the user’s system through our website.

Swiss Fibre Net AG uses browser cookies to make the website easier to use and to obtain information that may help us improve the information and services accessible through the website. This analysis is carried out anonymously, meaning that it is not linked to personal data.

Retention of Customer Data

Swiss Fibre Net AG retains personal data collected from customers for the purpose of conducting its business activities for ten years following the most recent processing operation, in particular for accounting purposes. We retain other data for as long as necessary to perform the contract and safeguard our rights. Longer statutory and operational retention obligations or grounds remain reserved.

Data Security

We protect your personal data through appropriate technical and organisational security measures. The website is protected using customary state-of-the-art measures against loss, destruction and manipulation, as well as against access, alteration or disclosure by unauthorised persons. Particularly sensitive data, such as login details for a profile account, is encrypted during transmission over the Internet using SSL technology.

Swiss Fibre Net AG does not, however, provide any guarantee regarding the security of your data. It is your responsibility to maintain an up-to-date backup copy of the data transmitted and to store it independently of the website. You are also responsible for selecting a secure password for your customer account, keeping it secure and changing it at regular intervals.

Customer Rights

You have the right to access, rectify, erase and transfer your data. You also have the right to request that the processing of your data be restricted. The retention of customer data and other statutory exceptions remain reserved.

You have the right to object to the processing of your personal data. An objection takes effect only for the future and does not affect any processing already carried out. If Swiss Fibre Net AG is no longer able to provide the services contractually agreed with you as a result of your objection, the objection shall be deemed to constitute a breach of contract by the customer. Swiss Fibre Net AG is entitled to terminate the contract with immediate effect. Any payment obligations contractually assumed by the customer shall remain in force.

To exercise these rights, you may contact Swiss Fibre Net AG using the address provided in the contact details above.

Contact Form

If you submit an enquiry to us using the contact form, the information entered in the enquiry form, including the contact details you provide, will be stored for the purpose of processing your enquiry and responding to any follow-up questions. We will not disclose this data without your consent.

Newsletter and Postal Mailings

At your request, we will keep you informed about relevant developments and offers from Swiss Fibre Net AG. We use a double opt-in procedure for subscriptions to our electronic newsletter. When you subscribe to our newsletter on the website, for example by selecting a confirmation box, we send you a notification email. You can confirm your subscription by activating the corresponding link. If you subsequently no longer wish to receive the Swiss Fibre Net AG newsletter, you may unsubscribe free of charge at any time using the unsubscribe link provided in the newsletter.

We process your data in connection with the electronic newsletter in order to send you news about Swiss Fibre Net AG, its activities and its partners. We also process and use the email address provided in order to send you personalised offers in connection with the electronic newsletter.

If a link in the electronic newsletter directs you to one of our websites, you also grant us permission to process and use your IP address, geolocation data, web beacons or similar technologies in order to assess whether the offers presented to you in connection with this communication meet your requirements.

Swiss Fibre Net AG works with external service providers to distribute the electronic newsletter. When you receive our electronic newsletter, your email address is stored by our electronic newsletter service provider. The contact details are used solely for the purpose of distributing the electronic newsletter.

As part of market research activities, Swiss Fibre Net AG may invite you to participate in surveys intended to improve our services and products.

Swiss Fibre Net AG also occasionally sends information by post. Recipients include customers or contacts obtained through various channels, such as addresses purchased from address-broker companies. If you no longer wish to receive postal mailings, you may simply send us an email asking us to remove you from the distribution list.

Use of Google Analytics

This website uses functions of the Google Analytics web analytics service. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses “cookies”. These are text files stored on your computer that make it possible to analyse your use of the website. The information generated by the cookies concerning your use of this website is generally transmitted to and stored on a Google server in the USA.

Browser Plug-in

You can prevent cookies from being stored by configuring your browser software accordingly. Please note, however, that in this case you may not be able to use all the functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookies and relating to your use of the website, including your IP address, and from processing this data by downloading and installing the browser plug-in available at the following address: https://tools.google.com/dlpage/gaoptout?hl=de

Further information on how Google Analytics handles user data is available in Google’s Privacy Policy: https://support.google.com/analytics/answer/6004245?hl=de

Updates

Swiss Fibre Net AG may amend this Privacy Policy at irregular intervals. The latest version in force at the time the website is used shall always apply. We therefore ask you to review this Privacy Policy regularly.

Last updated: 15 June 2026